Slaskia hit it right on the head. The woman clearly had a problem with this very young looking couple (I've only seen Heazure's pic however), with a brand new baby, handing over welfare checks.
But that gave her absolutely no right to say those things to Heazure, and I don't care if the lady's mother just died. You act professional at work, period. Especially in front of customers.
That said, had something similar happened to me, I probably wouldn't have gone to the manager over it.
I can't believe the total overreaction to the original post.
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